Business owners—particularly those who are new to the notion of owning a business—are often confused when it comes to choosing the communications system that will work best for them. A toll free number service is almost always the best option because it is designed around creating a system that is custom-tailored for any business.
Better Customer Service
Consumers will call a business for many reasons; they may want to purchase a product or service, schedule an appointment or simply ask questions about billing. In order for a business to boast excellent customer service, they must be available to provide these services during normal business hours—sometimes even afterward. Calls that frequently go unanswered or that must be placed on hold for extended periods of time can be detrimental to the overall view of the business, and a toll free number service will change these things. Auto attendant features, seamless transfers and the ability to leave a voicemail when a particular individual or department is out of the office are all incredibly helpful.
Increase Employee Productivity
When calls are being answered by an auto attendant instead of a designated employee—or perhaps even by the employee who happens to be nearest the telephone—this will undoubtedly boost these employees’ productivity levels. Instead of being concerned with answering each and every telephone call and manually transferring callers to the intended recipient, they can allow the auto attendant to do the answering and transferring, only answering the calls that ring through to their desks specifically. Other features that may boost productivity include voicemail-to-email capabilities and the ability to send fax online instead of via a community fax machine.
Simple Interface
Landline telephone services require each employee to have their own designated telephone line and complicated desk phone in order for them to work as they should. While this may not seem complicated, it can certainly become very expensive, and many employees never completely master the complicated telephones that must be used in conjunction with landline services. Thankfully, the interface associated with a toll free number service is extremely simple to use and is presented to employees with a simple desktop application. Each employee can be assigned a username and password to protect their privacy, but this is not always necessary.
Save Money
A toll free number service will save businesses money in several different ways. First of all, the cost of setting up a virtual phone system is much less than the cost associated with purchasing the same products from a landline telephone company. All of the features a business needs to succeed are included in the monthly fee, meaning that there are no ‘extras’ to purchase or manage separately. Finally, when it is considered that an auto attendant is a phenomenal substitute for a physical receptionist, the savings can truly be realized.
Businesses that are interested in boosting their overall image via communications should seriously consider the use of a toll free number service. Packed with features and plenty of ways to boost productivity and customer service, this affordable option only takes a few hours to set up and enjoy.